Refund policy

Made-to-Order Items

Many AZAL RŪH pieces are created especially for you after your order is placed. Because these items are made to order, we are unable to accept returns or exchanges for incorrect size selection, change of mind, or personal preference.

Please review the product description and size information carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or with a printing or manufacturing error, please contact us within 14 days of delivery.

Please include:

• Your order number
• A clear photo showing the issue
• A brief description of the problem

Once we review the information, we’ll contact you within 2–3 business days with the next steps. If the issue qualifies, we’ll arrange a replacement or refund at no additional cost to you.

Wrong Item Received

If you receive an item different from what you ordered, please contact us as soon as possible with your order number and a photo of the item received.

We’ll make it right at no additional cost to you.

Questions Before Ordering

If you’re unsure about sizing or have a question about a product, please contact us before placing your order. We’re happy to help you choose the right option.